Frequently Asked Questions

How long will my order take to reach me?

We try to fulfill all orders within 1-3 business days (with the exception of special order items or merchandise being shipped directly from the manufacturer). Shipping time is based on estimates from our shippers like UPS, FedEx or our white glove delivery services.

Can I cancel an order?

As long as we have not processed or shipped the order, we’re happy to cancel it for you.

What if I want to return the merchandise I ordered?

We want you to be happy with your merchandise so if it’s not exactly what you’re looking for, please return it within 14 days for an exchange or store credit. Unfortunately, we won't be able to offer a store credit or exchange after 14 days or if the merchandise shows obvious signs of use or damage or is missing parts not due to our error. We also can't issue store credit for gift cards, personalized merchandise, some health/personal care items, perishable goods or anything that's hazardous. Only regular priced items may be issued store credit or exchanged. All sale items are final sale.

Please note that return shipping charges are the purchaser’s responsibility unless the item received is incorrect or damaged. In that case, please contact us prior to sending the item back so we can provide you with a return shipping label and expedite your replacement order.

Can I return a gift?

We’re happy to offer you an exchange or store credit for the value of the merchandise returned.

Do you gift wrap?

Bien sur! Just let us know if it’s a special occasion and we’re happy to add a little oooh la la to your gift.

What service do you use for shipping?

We mostly ship with UPS and FedEx. We work with a number of white glove delivery companies that we stand behind.

I’d like to buy a large piece of furniture but I live across the country. Now what?

We’ll call several of the white glove delivery services we use and get quotes for packing, handling and shipping to you. Some shipments are a little more complicated than others depending on the age and condition of the piece we’re shipping.

Do you do approvals for art and furniture?

Absolutely! Just let us know you’re interested in trying something on approval and we’ll make it happen for you. We need a credit card on file before the item leaves the gallery or store. The client assumes shipping costs for items on approval.

What if an item is on back-order?

Every once in a while, an item will be out of stock. We’ll notify you immediately and if you decide you’d like to proceed with the order, we’ll fulfill it as quickly as we can. If not, we’re happy to refund you back to the form of payment.

Is my credit card and personal information safe?

Yes – and that’s something we take very, very seriously. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Please read more about this in our Privacy Policy.